May 13 is Receptionists Day. This day is designed to help recognize the value of the person who embodies the image of your organization. The old saying goes that you only get one chance to make a good impression. Nothing could be truer when it comes to an organization’s receptionist. This person is the first contact for your customers, employees, vendors, upper management and general public. The way in which a customer is greeted by the receptionist sets the tone for the entire relationship building experience.
In this sense, your receptionist holds the top leadership role in your organization. If the receptionist is unable or unwilling to carry the burden of representing your company in the best possible way, then it’s time for a new receptionist. Pay them well, make them ambassadors of the organization, invest in their training and their comportment. Make that first impression a good one, use your reception staff as a means to pave the way for others in the organization to be successful. They are the front doors to your profitability, treat them as an asset and they will become one.
Connie Hanner is a PhD student in non-profit organizational leadership and a veteran of both non-profit and for-profit organizations. Visit her website at http://www.conniehanner.com. Find her on Face Book, Linked In and follow her on Twitter.